Privacy policy
PRIVACY POLICY
Last updated: August 11, 2026
Colour Furniture operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services").
This Privacy Policy describes how we collect, use and disclose your personal information when you visit or use our website, make a purchase or other transaction using the Services, or otherwise communicate with us.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use and disclosure of your information as described below.
PERSONAL INFORMATION WE COLLECT OR PROCESS
When we use the term "personal information", we mean information that identifies you or can reasonably be linked to you or another person.
Personal information does not include information that has been collected anonymously or de-identified so that it cannot reasonably identify or be linked to you.
Depending on how you interact with our Services, where you live and as permitted or required by applicable law, we may collect or process the following categories of personal information:
• Contact details, including your name, billing address, shipping address, telephone number and email address.
• Financial and payment information, including payment card information, transaction details, payment method, payment confirmation and other information necessary to process your payment.
• Account information, including your username, password, preferences and settings where applicable.
• Transaction information, including products you view, place in your basket, add to a wishlist, purchase, return, exchange or cancel, as well as information relating to previous transactions.
• Communications with us, including information you provide when contacting us with an enquiry, requesting customer support or otherwise communicating with us.
• Device information, including information about your device, browser, network connection, IP address and other technical identifiers.
• Usage information, including information about how and when you interact with or navigate our website and Services.
PERSONAL INFORMATION SOURCES
We may collect personal information from the following sources:
• Directly from you, including when you place an order, create an account, use our Services, contact us or otherwise provide information to us.
• Automatically through our Services, including information collected from your device when you visit our website and through cookies and similar technologies.
• From service providers that provide services or technology on our behalf and process information in connection with those services.
• From business partners or other third parties where permitted by applicable law.
HOW WE USE YOUR PERSONAL INFORMATION
Depending on how you interact with us and the Services you use, we may use your personal information for the following purposes:
Providing, Tailoring and Improving Our Services
We use personal information to provide our Services and fulfil our contractual obligations to you.
This includes processing payments, fulfilling orders, arranging delivery, communicating order information, remembering preferences, processing purchases, returns or exchanges where applicable, maintaining customer accounts and improving your overall shopping experience.
We may also use information about how customers interact with our website to understand how our Services are used and to improve our products, website and customer experience.
Marketing and Advertising
Where permitted by applicable law, we may use personal information for marketing and promotional purposes.
This may include sending promotional communications by email or other permitted channels and displaying advertisements for our products or Services on our website or other online platforms.
Where consent is required, we will only send marketing communications where the appropriate consent has been provided.
Security and Fraud Prevention
We may use personal information to provide a secure shopping and payment experience and to detect, investigate or take action regarding suspected fraudulent, illegal, unsafe or malicious activity.
Where you create an account with us, you are responsible for keeping your account credentials secure. You should not share your password or other account access information with anyone else.
Communicating With You
We use personal information to communicate with you, respond to enquiries, provide customer support, provide information relating to your orders and maintain our customer relationship with you.
Legal and Regulatory Reasons
We may process personal information where necessary to comply with applicable laws, regulations or valid legal processes.
This may include responding to lawful requests from government or law-enforcement authorities, resolving disputes, participating in legal proceedings, enforcing our terms and policies and protecting our rights or the rights of our customers and others.
HOW WE DISCLOSE PERSONAL INFORMATION
In certain circumstances, we may disclose personal information to trusted third parties where necessary for legitimate business purposes, to provide our Services or where required by law.
These may include:
Service Providers
We may share personal information with trusted third-party service providers that help us operate our online store and provide our Services.
These may include our ecommerce platform provider, payment processors, delivery and courier companies, IT and hosting providers, analytics providers, customer support providers and other companies providing services on our behalf.
Our ecommerce platform is provided by Shopify, which may process personal information where necessary to provide ecommerce and related services to us and our customers.
Payment Providers
Payment information may be processed by third-party payment providers used to securely complete transactions. These providers process information in accordance with their own privacy and security practices.
Delivery Partners
Where you place an order, we may provide necessary personal information to our courier or delivery partners, including your name, delivery address, telephone number and email address, where required to arrange and manage delivery of your order.
Business and Marketing Partners
Where permitted by applicable law, we may work with third parties that provide advertising, analytics or marketing services.
These providers may process certain information in accordance with applicable privacy laws and their own privacy notices.
At Your Direction
We may disclose information to third parties where you direct or request us to do so, or where you otherwise provide your consent.
Legal and Business Requirements
We may disclose personal information where necessary to comply with applicable legal obligations, respond to lawful requests, enforce our terms or policies, protect our Services or rights, or in connection with a legitimate business transaction such as a merger, acquisition, restructuring or transfer of the business.
THIRD-PARTY WEBSITES AND LINKS
Our Services may contain links to websites, social media platforms or other online services operated by third parties.
If you follow a link to a website or service that is not operated or controlled by us, you should review that organisation's privacy policy, security practices and terms and conditions.
We are not responsible for the privacy or security practices of third-party websites or services.
Information you choose to make publicly available through social media or other public or semi-public platforms may also be visible to other users.
The inclusion of a link to a third-party website does not necessarily constitute our endorsement of that website, its content or its operator.
COOKIES AND SIMILAR TECHNOLOGIES
Our website may use cookies and similar technologies to operate the Services, remember preferences, understand how visitors use the website, improve functionality and, where permitted, support analytics and advertising.
Some cookies are necessary for the website and checkout to function correctly, while others may be optional.
Where required by applicable law, you will be provided with appropriate choices regarding non-essential cookies.
You can also manage certain cookie settings through your browser. Disabling some cookies may affect the functionality of parts of the website.
CHILDREN'S DATA
Our Services are not intended for use by children, and we do not knowingly collect personal information from children under the applicable age of majority in their jurisdiction.
If you are a parent or guardian and believe that a child has provided personal information to us, please contact us using the details below so that we can consider an appropriate request for deletion.
As of the effective date of this Privacy Policy, we do not have actual knowledge that we sell or share, as those terms may be defined under applicable law, personal information relating to individuals under 16 years of age.
SECURITY AND RETENTION OF YOUR INFORMATION
We take reasonable measures designed to protect personal information.
However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure, and we cannot guarantee absolute security.
We recommend that you do not send sensitive or confidential information through unsecured communication channels.
The length of time we retain personal information depends on the purpose for which it was collected and our legal and business requirements.
For example, we may retain information where necessary to fulfil orders, maintain customer accounts, comply with tax, accounting or other legal obligations, resolve disputes, prevent fraud or enforce applicable agreements and policies.
We will not retain personal information for longer than reasonably necessary for the purposes for which it is processed, subject to applicable legal requirements.
YOUR RIGHTS AND CHOICES
Depending on where you live and subject to applicable law, you may have rights concerning your personal information.
These rights may include:
Right of Access
You may have the right to request access to personal information that we hold about you.
Right to Correction
You may have the right to request that inaccurate or incomplete personal information is corrected.
Right to Deletion
In certain circumstances, you may have the right to request deletion of personal information we hold about you.
Right to Data Portability
In certain circumstances, you may have the right to receive personal information you have provided to us in a structured, commonly used and machine-readable format and to request its transfer to another organisation.
Right to Object
You may have the right to object to certain types of processing of your personal information.
Right to Restrict Processing
In certain circumstances, you may have the right to request that we restrict the processing of your personal information.
Withdrawal of Consent
Where we rely upon your consent to process personal information, you have the right to withdraw that consent at any time.
Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.
MARKETING COMMUNICATIONS
You may unsubscribe from promotional emails at any time by using the unsubscribe option included in our marketing emails.
If you opt out of marketing communications, we may still send you non-promotional communications where necessary, including information relating to your account, purchases, orders, deliveries or customer service enquiries.
EXERCISING YOUR RIGHTS
You may exercise applicable privacy rights by contacting us using the details provided at the end of this Privacy Policy.
We may need to verify your identity before processing certain requests, where permitted or required by applicable law.
Where permitted by law, you may authorise another person to submit a request on your behalf. We may require evidence that they have authority to act for you and may also need to verify your identity directly.
We will respond to valid requests within the timeframe required by applicable law.
We will not discriminate against you for exercising your privacy rights.
COMPLAINTS
If you have a concern or complaint about how we collect or process your personal information, please contact us using the details provided below so that we can investigate your concerns.
If you are located in the United Kingdom, you may also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent data protection regulator.
Information about your rights and how to make a complaint is available from the Information Commissioner's Office.
INTERNATIONAL TRANSFERS
Some of the service providers we use may process or store personal information outside the United Kingdom or the country in which you live.
Where personal information is transferred internationally, we will take appropriate measures where required by applicable law to ensure that your information receives an appropriate level of protection.
Where required, this may include relying on adequacy regulations, recognised contractual safeguards or other legally recognised international data-transfer mechanisms.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our business practices, Services or applicable legal and regulatory requirements.
When we make changes, we will publish the revised Privacy Policy on this website and update the "Last updated" date.
Where required by applicable law, we will provide additional notice regarding material changes.
CONTACT US
If you have any questions about this Privacy Policy or our privacy practices, or if you would like to exercise any of your applicable data protection rights, please contact Colour Furniture:
Email:
info@furniturebycolour.com
WhatsApp chat:
+44 7776 788524
Our WhatsApp service is provided for written customer communication.
For the purposes of applicable data protection laws, Colour Furniture is the data controller responsible for the personal information described in this Privacy Policy.