WhatsApp Customer Support Policy

 WhatsApp Customer Support Policy

Welcome to our official WhatsApp support channel. Please review the following policy before using this service:

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1. Communication Method

This WhatsApp channel is for text-based customer support only.

We do not accept voice calls or video calls through this number.

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2. Purpose of Chat

This chat is intended solely for assisting with:

• Product-related questions

• Order inquiries and updates

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3. Information We Require

To verify and assist with your order, you will be asked to provide:

• Your order number, and

• A valid delivery address

This information will be used exclusively to support your request and will not be storedbeyond the duration of the conversation.

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4. Data Privacy & Deletion

We are committed to protecting your privacy:

• All chat data is automatically deleted once the chat ends

• We do not retain or store any personal or order information after the session

• By initiating a conversation, you consent to our use of the data provided only for the purposes of support during the session

If you need to retain any records, please save the chat on your device before ending the conversation.

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5. Respectful Conduct

We are committed to treating every customer with respect and professionalism. In return, we ask that all communication remain courteous.

• Any form of abusive, threatening, or inappropriate behavior may result in:

• The immediate termination of support

• Cancellation of the related order (if applicable)

• Reporting of the incident to the relevant legal authorities, where necessary

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6. Consent to Use

By using this WhatsApp channel, you agree to the terms outlined in this policy.

If you have further questions about our privacy or service policies, please contact us through our official website or support email.